Frequently asked questions

Our snacks are prepared in small batches. Please follow the best-before date and storage instructions on your product label.

Please check the best-before date on your product label and consume the snacks before that date. For product-specific questions before ordering, contact our team.

Please check the ingredient declaration on the product packaging. For a product-specific question about ingredients or additives before ordering, contact our team.

Our snacks use airtight, food-grade packaging with outer protection for transit. Check your package on arrival. For damage or a compromised seal, contact feedback@thambivilas.in and see our refund policy.

Follow the storage instructions on your product label and consume the snacks before the stated best-before date. If you need guidance for a particular product, contact our team.

Please review the ingredient and allergen declaration on the packaging before consuming a product. If you have a food allergy and need product-specific information before ordering, contact our team.

Available payment methods are shown at checkout. Please review the final order amount, shipping charge and payment options before placing your order.

Orders can be cancelled before dispatch. Once shipped, cancellations are not possible due to the perishable nature of the products.

Yes, we accept bulk and corporate gifting orders. Please contact us at feedback@thambivilas.in with your requirements for custom pricing and timelines.

For order and delivery support, email bharathi@thambivilas.in or call +91 99433 63887. Support hours: 10am–6pm.

For a damaged or incorrect order, email feedback@thambivilas.in. Please include your order number.

Our shipping policy allows 1–3 business days for order processing from confirmation. Peak periods, weekends and public holidays may affect processing.

Estimated delivery after dispatch:
Metro cities: 1–3 business days
Non-metro cities: 2–5 business days
Remote locations: 3–7 business days, subject to courier availability.

These are estimates, not guaranteed delivery dates. See our shipping policy for details.

For a damaged, tampered or compromised pack, email feedback@thambivilas.in within 24 hours of delivery with your order number and photographs. Please also contact us if you received an incorrect item.

Review our refund policy for the evidence required and refund or replacement process.

For a tracking update, contact bharathi@thambivilas.in with your order number. Order confirmation and dispatch are separate stages.

International delivery availability and charges depend on the destination. Please contact our team before placing an international order and review the options shown at checkout.