Yes. All our snacks are freshly prepared in small batches using natural ingredients. We do not mass-produce or warehouse products for long periods.

Our snacks have a short shelf life as they are freshly made and minimally processed. The exact best-before date is mentioned on each product label. We recommend consuming the snacks well before the mentioned date for optimal freshness and taste.

Most of our products are made without artificial preservatives. Ingredient details are listed on each product page and packaging for full transparency.

Our snacks are packed in airtight, food-grade packaging to maintain freshness and prevent contamination during transit. Fragile snacks may experience minor breakage, but this does not affect quality.

- Store in a cool, dry place away from direct sunlight.
- Once opened, transfer contents to an airtight container (if not resealable).
- Follow storage instructions mentioned on the label.

Improper storage may reduce shelf life.

All ingredients are listed on the product page and packaging. If you have specific allergies (e.g., nuts, dairy, gluten), please review the ingredient list carefully before ordering.

We accept secure online payments through major debit cards, credit cards, UPI, net banking, and other payment options displayed at checkout.

Orders can be cancelled before dispatch. Once shipped, cancellations are not possible due to the perishable nature of the products.

es, we accept bulk and corporate gifting orders. Please contact us at feedback@thambivilas.in with your requirements for custom pricing and timelines.

You can reach us at:

Email: feedback@thambivilas.in
Phone: 9943363887
Business Hours: 10am-6pm

We aim to respond within 24–48 working hours.

Delivery timelines depend on your location:

- Metro cities: 1–3 business days after dispatch
- Non-metro cities: 2–5 business days
- Remote locations: 3–7 business days

We dispatch orders quickly to ensure freshness upon arrival.

Since our products are perishable food items, returns are accepted only if:

- The package is damaged during transit
- The seal is broken upon delivery
- The airtight pack is puffed or compromised
- You received the wrong item

Please report such issues within 24 hours of delivery with photos.

Tracking details of all accepted/confirmed orders are shared via the email id and phone number provided at the checkout page.

Currently, we ship within India only. For international inquiries, please contact us directly.